Frequently asked questions

These frequently asked questions explain current CatalogIQOS beta behavior. Product controls and permission messages shown in your Workspace take precedence when availability differs by environment.

Confirm the active Workspace and Catalog and identify whether the issue concerns validation, persistence, queued processing, permissions, or a completed record.

Open the Knowledge Center at /knowledge; operational status is under Operations → Processing Queue.

1. Record the exact action and status shown by the product.
2. Find the matching question below and follow its specific workflow guidance.
3. Verify the source page before retrying or creating a duplicate record.

If the answer does not resolve the issue, use Core workflow troubleshooting and include the route, Workspace, Catalog, and job reference when contacting support.

Distinguish validation from import, readiness from legal clearance, and entitlement from live billing.

• Why is import blocked? Resolve missing required fields, duplicate destination mappings, or blocked rows.
• Why did validation pass but nothing import? Validation is a preview; select Import N Tracks to persist eligible rows.
• Why is my track not visible? Check the active Catalog, post-import link, and Import History.
• Why is my cue sheet unmatched? Import does not guarantee a track match; review identifiers manually.
• Why is CatalogIQ low? Metadata, audio, rights, or readiness components remain incomplete.
• Why is Rights Readiness below 100%? Review writers, shares, publishers, master ownership, clearance, identifiers, and verification.
• Why does a publisher need review? Party verification and assignment verification are separate.
• Why is my job queued? Processing is asynchronous and can wait for a worker.
• Why is audio analysis slow? Upload processing and Audio Intelligence are separate queued operations.
• Why is billing pending? Beta entitlement can exist without live billing; Pending does not mean failed payment.
• Can I use CatalogIQOS without Stripe? Yes when beta entitlement is granted and billing is disabled.
• Can I switch themes? Yes. Dark is the first-run default and light remains available.
• Which cue-sheet format is verified? RapidCue Professional Cue Sheet, generic CSV, and generic XLSX—not separately verified native ASCAP/BMI formats.
• Can imported data be edited? Yes, subject to role permissions and validation.
• Can I delete or restore a cue sheet? Lifecycle controls depend on role; permanent purge is Platform SUPER_ADMIN-only.
• Can I export before review? Where enabled, but incomplete data must be labeled draft.
• Does CatalogIQOS assign ISRC or ISWC? No.
• Does CatalogIQOS collect royalties? No; it provides catalog intelligence and readiness.
• Is Contract Intelligence available? Only to Platform SUPER_ADMIN.

For duplicate mapping, keep one source per scalar destination. For a queued job, check Processing Queue before retrying. For permission denied, verify Workspace membership; Workspace Owner does not grant Platform access.

Read Spreadsheet Import, Core workflow troubleshooting, and Rights & Ownership overview.