1. General policy
CatalogIQOS subscriptions are provided by CatalogIQOS LLC. Subscriptions may be canceled at any time. Cancellation becomes effective at the end of the current billing period. Because immediate access to CatalogIQOS software and services is provided upon subscription, payments already made are generally non-refundable except where required by applicable law or at CatalogIQOS LLC’s discretion.
2. Monthly subscriptions
Monthly subscriptions are billed in advance for each billing cycle and automatically renew until canceled. Canceling prevents the next renewal; access normally continues through the paid period.
3. Annual subscriptions
Annual subscriptions are billed in advance for the full year. Cancellation prevents future renewal. Unused time is generally not refunded unless required by law or expressly approved by CatalogIQOS LLC.
4. Cancellation
You may cancel through billing settings or Contact Support. To avoid renewal, submit cancellation before the renewal date. Deleting a Workspace or stopping use does not by itself cancel a paid subscription.
5. Billing cycle and plan changes
Your billing cycle begins on the subscription date. Upgrades, downgrades, credits, and prorations, if offered, will be shown at checkout or in billing settings. Taxes and usage-based charges may be handled separately.
6. Duplicate payments and billing errors
If you believe you were charged twice or incorrectly, contact Billing promptly with the Workspace name, invoice date, and transaction details. We will investigate verified errors and correct or refund them as appropriate.
7. Failed payments
We or Stripe may retry a failed payment. Access may be limited or suspended while an amount remains unpaid. Updating your payment method does not guarantee restoration until outstanding charges are resolved.
8. Refund requests
Send requests through Contact Support within 14 days of the charge when possible. Explain the reason and include the invoice or receipt number. We assess requests individually; submitting a request does not guarantee a refund. Any approved refund is returned to the original payment method and processing times depend on Stripe and your financial institution.
9. Founding Member pricing
Founding Member pricing remains available only while the qualifying subscription remains continuously active. Cancellation, lapse, failed payment, disqualification, or switching to a non-qualifying plan may permanently end eligibility. Reactivation may be offered only at then-current pricing.
10. Billing contact
For cancellation, invoices, or payment questions, visit Billing in Workspace Settings or contact support through the Help Center.